gratuity [grəˈtjuːɪtɪ]
n pl -ties
1. (Business / Commerce) a gift or reward, usually of money, for services rendered; tip.
You’re dining at a restaurant and due to poor service from your waiter, you ask yourself, ‘why has he chosen this profession?’ That said, you still give a gratuity deserving of someone who really 'delivered'. We are sometimes uncomfortable not giving the standard 20% tip and many wait staff personnel know that.
I am a believer in recognizing a job well done, and tipping accordingly. I also believe that the only way a person in the service industry will recognize that they have done a poor job is to “show them NO money”. I’m not talking about over the top service, although that’s always nice. I’m talking about a smile, an engaged person, a person who you believe is happy to serve you. On the other hand, let’s not forget that the service person is not responsible for everything that goes on in the establishment. If things aren’t going quite right, beyond their control, don’t take it out on the service person. If they navigated through the difficulty while still making you feel like a valued customer, tip them well. You may not return but if they did their best, they are deserving.
My definition of gratuity: A gift or reward, a ‘Thank You’ for a job well done.
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